Welcome to www.angara.in (hereon the "Site/Website"). Please read the below-described terms and conditions carefully, as they set out Your rights and obligations regarding the use of the Site and its Services. By visiting the Site, You agree to be bound by the following terms. Angara reserves the right to make changes to these Terms and Conditions from time to time. The revised terms will be published on the Site along with the date of modification. You may wish to review this section periodically, as by visiting the Site, You will be agreeing to the updated Terms and Conditions and accepting any such changes. If You disagree with any part of these Terms and Conditions, we request You stop accessing the Site and its Services.

This Website can be used only by individuals who are 18 years and above and can enter into legally binding contracts. Individuals who are ‘incompetent to contract’ within the meaning of the Indian Contract Act, 1872 including but not limited to minors, undischarged insolvent, etc. are not eligible to use this Website and purchase the Product(s). Individuals who are below the age of 18 shall use the Website under the guidance of parents or guardians.

Definition
For the purpose of these Terms and Conditions: 

• “Agreement" means the terms and conditions outlined herein including any incorporated references, schedules, appendices, annexures and the Privacy Policy. It will include any modifications, amendments, novations, supplements, variations or replacements to this Agreement that may occur from time to time.
• “Website” or “Site” refers to the online platform (www.angara.in) owned and operated by Angara Jewels Private Limited for the sale of its Product(s).
• “Affiliate” denotes an entity that controls, is controlled by or is under common control with another party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for the election of directors or other managing authority.
• “Account” refers to a unique account created for You to access our Services or parts of our Services.
• “Company” (referred to as either "the Company", "we", "us", "our" or “Angara”) refers to Angara Jewels Private Limited.
• “Content” encompasses text, images or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
• “Products” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase Products from us.
• “Promotions” refers to contests, sweepstakes or any other promotional activities offered through the Service.
• “Review” means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
• “Service” refers to the Site and Customer Service.
• “Third-party Service” means any service or content (including data, information, products or services) provided by a third party that may be displayed, included or made available by the Service.
• “You” refers to the individual accessing or using the Service or the Company or a legal entity on behalf of which the individual is accessing or using the Service, as applicable.
• "Intellectual Property Rights" encompasses various rights, including but not limited to copyrights, trademarks, patents, trade secrets, designs, artistic work or other proprietary rights protected under law from time to time.

User Account and Placing an Order

To purchase our Products, You may need to register on our Website and create an Account. Your Account gives You access to our Products and functionality that we may establish and maintain from time to time and at our sole discretion. Upon completing the registration process, You will be provided with a password or any other piece of information, as part of our security procedures. You must treat such information as confidential, and You must not disclose it to any third party. You may also be required to provide any other mandatory information required under law at the time of purchase such as Your Personal Account Number (PAN). To confirm the Orders, Angara may call and ask a question for verification or request for a One Time Password.

When You create an Account on the Website, You are liable to provide accurate, complete and current information. Failure to do so constitutes a breach of the Terms and Conditions, which may result in immediate termination of Your Account from our Website. It is Your responsibility to safeguard Your password. Do not disclose it to any person or third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of Your Account.
By placing an Order for Products through the Website, You warrant that You are legally capable of entering into binding contracts.

Merchandise Availability
Angara provides high-quality merchandise. However, the availability of Products may vary from time to time. Some featured items may be available only in limited quantities or until supplies last. Once an item is out of stock, we will attempt to promptly remove it from display. However, the display of an item on the Website does not ensure its availability.

All the Products featured on the Website are custom-made based on the stone size, stone quality, metal, etc. selected by You. If You are unable to locate a particular item that caught Your attention on a previous visit or if You have any questions concerning the availability of a particular item, please contact our Customer Service Team.
By Email: india.support@angara.com
By Phone: +91-9001001313

Merchandise Display
Angara makes every reasonable effort to display its merchandise as accurately as possible. Unfortunately, various factors, including the display and resolution of Your screen/device may significantly affect what You see on Your screen. Each Product photograph is taken individually and Products are not sized relative to each other. The packaging of the Product may vary from what is shown on the Website.

However, if You are dissatisfied with a purchased item, You can exchange it or return it to us.

Copyright and Trademark
The entire Content (images and text) of www.angara.in is copyrighted and may not be copied, reproduced, published, broadcasted, posted, modified, transmitted, displayed, distributed, downloaded, commercially exploited or otherwise used except as provided here, without the express written permission from Angara. Any use of the Content without our express permission will be considered copyright infringement under the Indian Copyright and Trademark Laws and You can be held liable for such offence. This prohibition applies, but is not limited, to the text, graphics, animations, photographs, pictures, data, images, audio and video clips available on the Site; downloading, editing, reproducing or using any material and Content contained within the Site for the purpose of advertising, promoting, endorsing or implying any connection with You or any third party.

User Comments
Our Site includes a Product Review feature, and includes or may include in the future, discussion forums, user-generated content or other areas or services in which You or third parties create, post or store any content, messages, materials or other items on our Site (“Interactive Areas”).

Any comments, suggestions, ideas, materials and/or other submissions ("User Comments") sent by You to Angara are provided on a non-confidential basis. By submitting User Comments, You are granting Angara an irrevocable and unrestricted license for any purpose whatsoever, including use, reproduction, publication, broadcast, posting, modification, transmission, display and distribution. However, we value the trust that You have placed in us and we will not use any of Your personal information (name, contact information, address, etc.) in connection with Your User Comments without Your active consent. Angara's right to any comments/reviews shall survive any termination of this Agreement. For further information regarding Angara's protection of Your personal information, please read our Privacy Policy.

Angara takes no responsibility and assumes no liability for any User Content posted, stored or uploaded by You or any third party, or for any loss or damage thereto, nor is Angara liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity or profanity You may encounter. As a provider of interactive services, Angara is not liable for any statements, representations or User Content provided by its users in any public forum, personal home page or other Interactive Areas. Your use of Interactive Areas is at Your own risk.

To cooperate with legitimate governmental requests, subpoenas or court orders, to protect Angara’s systems and customers, or to ensure the integrity and operation of Angara’s business and systems, we may access and disclose any information necessary or appropriate, including, without limitation, user profile information (i.e., name, email address, etc.), IP address and traffic information, usage history and posted User Content.

You agree that no User Comments submitted by You to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. You further agree that no User Comments submitted by You to the Site will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any User Comments You submit.

User Obligation
By using our Website, You are indicating to us that:

• Your use of the Website shall not violate any applicable law or regulation.
• All registration information You submit is truthful and accurate.
• Your use of the Website or its Content is only for a personal purpose. Your personal and non-commercial use of the Website is subject to the following restriction:

(a) You may not modify any Content of the Website, such as public display, description, performance, sale, rental or pricing of the Products;
(b) You may not decompile, reverse engineer, or disassemble the Content, or
(c) remove any copyright, trademark registration, or other proprietary notices from the Content.

• You shall not access or use the Website in any manner that may be harmful to the operation of the Website or its Content.
• You shall not (a) use any Product or Service available on the for commercial purposes of any kind, or (b) advertise or sell any Products, Services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use in any public forum for commercial purposes of any kind, or (c) use the Website and/or Services in any way that is unlawful, or harms Angara or any other person or entity.
• You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Website or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the Website.
• You will not engage in any form of antisocial, disrupting, or destructive acts, including flaming, spamming, flooding, trolling, phishing and grieving as those terms are commonly understood and used on the Internet.
• You will not delete or modify any Content of the Website, such as legal notices, disclaimers or proprietary notices, copyright or trademark symbols and logos.

Angara cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions mentioned here. You assume all risk of harm or injury resulting from any such lack of compliance.

Links to Other Websites
Angara may provide links to web pages and services operated by third parties. However, Angara makes no guarantee about any third-party content and takes no responsibility for such websites. In addition, certain third-party sites may also provide links to this Site. None of these links should be deemed to imply that Angara endorses such third-party sites or any content therein, as they are not owned or controlled by Angara. You further acknowledge and agree that Angara shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection with the use of or reliance on any such content, goods or services available on or through any such third-party websites or services.

Angara does not regularly review, and makes no warranty or representation regarding materials posted, or products or services offered, on the sites to which this Website may be linked and Angara shall not be responsible for any deficiency thereof. We do not endorse any or all of the materials, products, and services available on such linked sites, and the Angara expressly disclaims responsibility for the contents of any linked site, the accuracy of any information contained in a linked site, and the quality of the products and services offered at any linked site. Any decision to view the contents of any linked site will be at Your own risk.
Angara strongly advises You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Pricing
Angara offers the best value Products at reasonable prices. Prices displayed on www.angara.in are quoted in Indian currency and are valid as well as effective only in the INR. Prices are subject to change at any time without notice. Our pricing is calculated using current precious metal and gem prices to give You the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metals and gems.

All products on Angara are made-to-order and while we make sure that the final products are exactly as per website description, there may be cases where their is difference in the final metal weight. In such cases, any difference amount greater than Rs.500 is chargeable/refundable.

The prices are inclusive of taxes/GST.
In case of incorrect pricing quoted on this Site due to typographical errors, Angara reserves the right to change/cancel Orders before informing the customer of the error despite the customer receiving the Order confirmation or delivery date.

Cards/Payments, Cashbacks and Other Offers
We offer a variety of payment options that You can choose from. For any queries regarding the below-mentioned payment methods, You can get in touch with us on +91-9001001313 or india.support@angara.com.
Here are the payment methods provided by Angara:

Credit/Debit Card

• Net Banking
• UPI
• Wallet
• Cash on Delivery: Cash on Delivery is only available for Orders under 20,000.

Offers:

• Multiple offers cannot be combined.
• Angara has the sole right to alter or terminate the terms and conditions of the offers at any given point in time.
• In case of returns, the purchased item must be returned in its original condition. Please check Angara’s Return Policy for more details.

 

Shipping Policy and Delivery Information
Angara provides safe, secure and hassle-free shipping of Products. All our shipments are fully insured during transit. Your Angara Product will be delivered to Your doorstep in tamper-proof packaging. We work with reputed courier partners to ensure reliable delivery.
We offer FREE SHIPPING all over India. 
For more details, click here.

Cancellation Policy
If You happen to change Your mind about an Order, please get in touch with us at +91-9001001313 with Your Order number. We will try our best to stop the Order from going through. However, please know that our fulfillment system has been designed to ship Orders as fast and as efficiently as possible. Taking this into account, there is a possibility that we may not be able to honor Your request even if You may have contacted our Customer Service Team immediately. This is because Your Order may have already entered the shipment process and we will not be able to change or cancel it. Once Orders are shipped, we will not be able to make cancellations. However, You have the option to request the delivery personnel to return the package when they arrive at Your location.
For more details, click here.

PAN Card
As per current RBI guidelines mandated by the Government of India, You will need to provide Your Permanent Account Number (PAN) for all purchases of INR 2 lakh and above.

Resize and Repair Policy
We offer repair and resizing services. For any repair/resizing request raised within 15 days from the date of delivery, Angara will arrange the return pick up of Your jewellery. Angara offers free (no labour charges) ring resizing services for a lifetime. 
Repair services, except those covered under Angara’s Warranty Policy, will incur charges.
For more details, read our Warranty Policy and Resize and Repair Policy.

Return and Exchange Policy
If You are not fully satisfied with Your purchase, You can return or exchange it within 15 days of the delivery date. We offer FREE return shipping on all Orders. Engraved and customised jewellery pieces are not eligible for returns or exchange.

To initiate a request for return or exchange, You can also call our Customer Service Team on +91-9001001313 and initiate the process. Following this, we will arrange for the pickup of Your return parcel from Your location. 
For more information, click here.

Warranty Policy
At Angara, we are proud of the exceptional Products and Services we offer. We stand behind the quality of our jewellery and warrant that all pieces will be free from manufacturing defects. Each piece of jewellery is handcrafted with carefully selected, superior-quality materials and is inspected thoroughly before it is shipped. 

Information Accuracy
Angara will make reasonable efforts to include accurate and current information on the Site, but there may be occasions when information on the Site may contain typographical errors, inaccuracies and/or omissions that may relate to Product descriptions, pricing, availability and other matters. Angara makes no warranties or representations regarding the accuracy of such information. Angara reserves the right to correct any errors and update Site information at any time (including after You have submitted Your Order).

You have to provide true, accurate, current and complete information about Yourself while registering on the Angara Website. You should maintain and promptly update registration data to keep it true, accurate, current and complete. Angara reserves the right to confirm and validate the information and other details provided by You at any point in time. Further, Angara also reserves the right to ask for additional information for accepting Orders or before delivery in certain cases. If upon confirmation, Your details are found to be false (partially or completely) or if You provide any information that is false, inaccurate, incomplete or not current or if Angara has reasonable grounds to suspect that such information is false, inaccurate, incomplete, not current or not in accordance with these Terms and Conditions, we have the right to indefinitely suspend or terminate Your membership and refuse to provide You access to our Website and other affiliated websites without any prior intimation whatsoever.

Privacy Policy
Angara values the trust You have placed in us. As a part of our relationship, we recognise and respect Your privacy. That is why Angara is committed to protecting Your privacy and using the information You share with us responsibly. Our Privacy Policy describes the information we collect about You, why and how we use it as well as Your rights regarding such information.
Angara abides by the IT Act 2000 with IT Rules 2011 and other applicable laws which regulate and define the process of collection, use and processing of personal information.
By visiting www.angara.in, You are confirming Your agreement to the privacy policies described here. If You do not agree and consent, please discontinue using our Services. Angara encourages You to periodically review our Privacy Policy to understand our privacy practices.

Conflict-Free Diamond Policy
Angara's diamond supply consists of quality diamonds, sourced from the most reputed suppliers in the world. As responsible citizens and jewellery merchants, we share the public's concern regarding conflict diamonds.
Angara supports the Kimberley Process. We obtain diamonds exclusively from respected, well-established and legitimate sources that are compliant with the Kimberley Process requirements. The Kimberley Process is an international system that tracks the journey of diamonds from the mine to the market. It operates in partnership with the diamond industry, governments and non-governmental organisations to establish policies and regulations to prevent the trade of illegal diamonds. At Angara, we support and promote any process that works to uphold legitimacy in the diamond trade.

Liability
In no event shall Angara, its officers, directors, employees, partners or agents be liable to You or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not Angara has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with, Your use of, or access to, the Website, App or Services.

Force Majeure
We are not liable for any delay, prevention, restriction or interference in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damage caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, riots, strikes, lock-outs, governmental or parliamentary restrictions, prohibitions or enactments of any kind, pandemic, import or export regulations, exchange control regulations or accident or non-availability/delay in transport.
Any suspension of performance shall be effective from the date the contingencies giving rise to it first arose or accrued. If there is any suspension of performance by reason of this clause, the parties shall endeavour to find alternative means of remedying the same. If it cannot be remedied within ninety (90) days, then either party may give written notice to terminate this Agreement.

Termination
In case notwithstanding any of the aforementioned Terms and Conditions, Angara reserves the right to deny You access to the Site at any time, immediately and without notice, if, at Angara's sole discretion, You fail to comply with any term or condition of this Agreement. Further, Angara reserves the right to change these Terms and Conditions. Hence, kindly ensure to keep checking them from time to time to familiarise Yourself and stay updated.

Indemnification
By using our Website, You agree to defend, indemnify and hold harmless Angara, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt and expenses (including but not limited to attorney's fees) arising from:
(a) Your use of and access to the Website;
(b) Your violation of any of these terms;
(c) Your violation of any third party right, including without limitation, any copyright, property or privacy right;
(d) the committing of any of the prohibited activities as stated here; or
(e) any claim that Your use of the Website caused damage to a third party.

Governing Law and Jurisdiction
This Agreement shall be governed by, construed and enforced in accordance with the Laws of India, without giving effect to any conflict of law provisions. Any dispute, controversy or claim arising out of or in relation to the Terms and Conditions, including the validity, invalidity, breach or termination thereof, shall be adjudicated or arbitrated in accordance with said Terms and Conditions with exclusive jurisdiction at Jaipur, Rajasthan, India.

Severability
If any provision, or part of a provision, of these Terms and Conditions is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Terms and Conditions, and the legality, validity or enforceability of the remainder of the provisions of these Terms and Conditions shall not be affected, unless otherwise required by operation of applicable law.

Disclaimer
THIS SITE AND ITS CONTENT ARE PROVIDED "AS IS." ANGARA DISCLAIMS, TO THE FULLEST EXTENT OF THE LAW, ALL WARRANTIES AND CONDITIONS, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE. NEITHER ANGARA NOR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THIS SITE OR ANY ASPECT THEREOF SHALL BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS, USE OR INABILITY TO USE THIS SITE, OR ERRORS OR OMISSION IN THE CONTENT THEREOF, EVEN IF ANGARA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT ACCESS TO AND USE OF www.angara.in AND THE CONTENT THEREOF IS AT YOUR SOLE RISK.

Information of Grievance Officer of the Company
Name: Mohit Sachetee
Contact Number: +91-9001001313
E-mail Address: india.support@angara.com
Time: 10.00 am to 6.00 pm (Monday to Friday except holidays)