We've got your back on getting your order to you safely and securely. 

Here's what you can expect:

Safe & Secure Delivery:

• All items are carefully packaged to withstand the journey.
• We fully insure your order while it's in transit.
• We partner with trusted couriers for reliable service.

Free Shipping Nationwide:

That's right, you don't have to worry about extra shipping costs! We offer free shipping on all orders across India.

Easy Tracking: 

You'll receive email and WhatsApp notifications with a tracking ID, AWB details and link, so you can follow your package's journey.

What to Ensure at The Time of Delivery? 

• For high-value orders, we may require a signature and ID verification upon delivery to ensure your package arrives safely.
• If you're unavailable, someone you trust can sign and receive the package on your behalf at your designated address (residential or work addresses only, no PO Boxes).

 
Delayed Shipments? We'll Let You Know.

If your order can't be shipped on the promised date, we'll keep you informed about the reason for the delay.

Shop with confidence! We make getting your order a smooth and worry-free experience.

Order Tracking

Track Your Order with Ease!

We want you to stay in the loop every step of the way! 

Here's how to easily track your order:

• Visit Our Website: Head over to the footer of our website and click on the "Track Your Order" link.
  
• Enter Your AWB Number: It is included in your shipping confirmation email and WhatsApp notification.
  
• Track Your Package: With a few clicks, you'll see the current status of your order and its estimated delivery date.

When Can You Expect Your Angara order?

We handcraft each piece of Angara jewellery with love and precision, so delivery timelines may vary depending on the specific item you choose. You'll find an estimated arrival date conveniently displayed on each product page before you add it to your cart.

Transparency is important to us!  

Here are some additional factors that can affect delivery times:

• Security Checks: In some cases, to ensure the safety of your order, it may be chosen for a routine security check.  If this happens, we'll contact you for a little more information to expedite processing.
  
• Unforeseen Delays: While rare, occasional situations beyond our control, like natural disasters or government interventions, may cause delivery delays. We'll do our best to keep you informed in such instances.

We want to get your beautiful Angara treasure to you quickly and securely!  Here's some important information about delivery locations and what to expect:

Delivery Locations:

For security reasons, we can't deliver to public places like malls, hotels, or restaurants.  Please provide a secure delivery location like your home or office.

What Happens if You're Out:

The courier company will try to deliver your package three times.  If you're unreachable after those attempts, the package will be returned to us.

Be Ready for ID Verification:

To ensure the package reaches the right hands, the courier may ask for one of these forms of ID upon delivery:

• PAN Card
• Driver's License
• Passport
• Voter ID Card
• Aadhaar Card (Unique Identification Card)

Delivering to Your Office?

If you're sending your package to your workplace, it is advisable to include the following information to avoid delays:

• Department details
• Employee number
• Direct landline phone number

We want you to be completely confident when receiving your Angara jewellery! Here's how we ensure a smooth and secure delivery:

Inspecting Your Package:

Open it up! Once your package arrives, take a moment to carefully inspect the condition of the product.

Damaged or Missing Items? Don't Accept!

• Something's not right? If the packaging appears tampered with or damaged, or if the contents seem incorrect (missing items, wrong item, etc.), kindly refuse the delivery.
• Important: To expedite the resolution process, please record a video while opening the package and highlighting any discrepancies. 

Reporting Discrepancies:

If you discover any issues after accepting the delivery, contact us immediately at +91-9001001313 or india.support@angara.com. Please include your video recording in the email.

Our Commitment to You:

• Our dedicated team will investigate your complaint promptly and take appropriate action.
• Please note: To ensure a smooth resolution, we kindly ask that you report any discrepancies within a reasonable timeframe of receiving the package. Unfortunately, delays in reporting may limit our ability to assist you.

 
Transit Insurance

Relax, you're covered! Rest assured that all shipments are fully insured until they reach your doorstep. This provides additional protection in case of unforeseen circumstances during transit.

We're committed to your satisfaction! 

If you have any questions about the delivery process or what to do in case of a discrepancy, please don't hesitate to contact our customer service team by phone or WhatsApp chat on +91-9001001313, or email at india.support@angara.com. We’re happy to help!

We want your shopping experience with us to be delightful and nothing short of extraordinary. If for any reason you're not completely satisfied, we offer hassle-free returns and exchanges within 15 days of delivery, with  FREE return shipping (free pick-up and delivery) on all orders.

What Can't Be Returned or Exchanged?

Personalised Pieces: Engraved jewellery pieces can't be returned or exchanged.

Gold Coins or Bullions: Gold coins or bullions of any denomination can't be returned or exchanged. 

Custom Orders: All custom-made jewellery pieces are non-returnable (non-refundable) as they are crafted on special requests ‘only for you’.

But don't worry! For ring orders, we’re happy to offer one free ring resizing within 15 days of delivery if it doesn't fit perfectly. There might be a small charge for significant size adjustments based on our resizing policy.

Previously Worn Items: We can't accept jewellery that's been damaged, modified, or shows signs of wear.

What to Include in Your Return? 

Please return all items that came with your original purchase, including:

• Certificates
• Add-ons
• Packaging
• Accessories, etc.

If any of these items are missing, we may charge a suitable fee.

How to Initiate a Return or Exchange?

We make it easy to return or exchange your jewellery!  Simply contact our customer support team through:

Phone or WhatsApp: +91-9001001313

Email: india.support@angara.com

Once we hear from you, we'll arrange a convenient pickup of your return shipment directly from your location.  

Note: We will make two pickup attempts. If the courier partner is unable to collect the shipment, you'll be responsible for sending the return package back to us at:

Angara Jewels Pvt. Ltd.
2nd Floor, A-28, Vidyalaya Marg
Tilak Nagar, Jaipur-302004

Please ensure that your shipment is securely packed. Also, we request that you record a video of the whole packing process. 

Processing Your Return

Once we receive your return, our Quality Assurance team will inspect the items within 2-4 business days.  We'll then process your return or exchange request promptly.

We're here to help!  

If you have any questions about our return and exchange policy, please don't hesitate to reach out. 

Refund:

We want to make sure you're happy with your Angara shopping experience. If you return an item within our 15-day return window from the delivery date, we'll process a full refund to your original payment method.  Here are a few things to keep in mind:

Processing Time: Allow up to 8-12 business days for the funds to reflect in your account, depending on your bank or card issuer.

• Partial Orders: If you return some items from an order, you'll only be refunded for the returned pieces.
  
• Condition: We can't accept returns for jewellery that's been damaged, modified, or shows signs of being worn. In these cases, we'll have to ship the item back to you without a refund.
  
• Certificates: Please make sure to return all certificates along with your jewellery. Missing certificates may result in a deduction of ₹500 to ₹3000, depending on the certificate's cost.

Looking to exchange an item for something different?  No problem! 

Simply follow these steps: 

Step 1: Reach out to our customer service team by phone or WhatsApp at +91-9001001313, or by email at india.support@angara.com.

Step 2: Let us know what you'd like to exchange your item for.

Step 3: We'll arrange a FREE pickup of your return shipment from the address on your original order.

Step 4: Once we receive your return, our team will inspect it.

Exchange Success! If everything is in order, we'll ship your new piece of jewellery to you.

Note: If the returned item fails inspection, we'll unfortunately have to send it back.

Questions? We've got answers! Reach out to our customer service team by phone or WhatsApp chat on +91-9001001313, or email at india.support@angara.com.